Call us at USA 1-800-899-COACH
between the hours of 9AM and 4PM USA East Coast Time -
Monday through Friday or email us at: tacticscards@temassociates.com
2.)
When will my subscription
start once I place the order?
Before a subscription can start,
we have to process the charge on the credit card you used
to place the order. After credit card approval (and, if
that occurs before the 25th of the month) your new subscription
begins on the first Thursday of the following month. Prior
to receiving your first TACTICS™ Card, you will receive
a sample email to test your ability to open and view the
TACTICS™ Cards we’ll be sending you in the future.
If you experience a problem, you’ll be given a phone
number to call for technical assistance.
3.)
What is Adobe Acrobat
Reader and why do I need it for the E-Mail TACTICS
Card™ Cards?
Adobe Acrobat Reader is available
for downloading on the internet at no charge to you. Most
importantly for you, regardless of the type of computer
you have and operating system (DOS, Window 3.1, Windows
95 & 98, UNIX and so on), when we send you the weekly
TACTICS card in PDF format, you can see the card on your
screen exactly as we wrote it and laid it out. Think of
your favorite magazine for a second. Now imagine that
same magazine appearing on your computer monitor looking
exactly the same. The only difference is that to turn
the page, you click an icon. That's why you need Adobe
Acrobat Reader. Again, this program is free to download
from the Adobe Corporation web site. http://www.adobe.com
4.)
What if I have
trouble downloading, installing or using Adobe Acrobat
Reader?
Send us an email at tacticscards@temassociates.com
and we will work with you until the problem is solved.
This also applies for those of you who download
the sample TACTICS cards and are not yet subscribers.
We want you to see them!
5.)
What if I can't
get Adobe Acrobat Reader to install and just want
to give up? Can I cancel my subscription in this
case?
Yes. Send us an email
at tacticscards@temassociates.com
and we will cancel the amount charged to your credit
card if you originally ordered the cards through
Sandler Training/TEM Please note that once you are
receiving the emails with the weekly TACTICS Card
attached as a PDF file, we have to assume you are
satisfied and able to download and view them. At
this point there is no refund.
6.)
What if I have
problems once I am into the subscription due to
computer and/or software changes and/or malfunctions?
Send us an email at tacticscards@temassociates.com
and we will work with you until the problem is solved.
Please note though we are computer literate, our
main focus of business is sales training. There
is no refund of the subscription price in this situation.
7.)
What if my email
address changes? How do I get the E-Mail TACTICS
Card™ Cards sent to the new email address?
Send us an email at
tacticscards@temassociates.com and we will make
the email change-of-address within 24 hours of receiving
the new one.
If you could not find
an answer to your question in the information above,
please e-mail us at
tacticscards@temassociates.com with the question
and we'll respond promptly.
